Privacy Policy

1. Information We Collect

Personal Information

When you register for an account, we collect information such as:

• Name and email address
• Organization name
• Payment information (processed securely through our payment providers)
• Profile information you choose to provide

Usage Data

We automatically collect certain information when you use our platform, including:

• Log data (IP address, browser type, pages visited)
• Device information
• Usage patterns and analytics

Training Data

Data you upload to train your AI agents (documents, URLs, Q&A pairs) is stored securely and used exclusively for your AI agents. We do not use your training data to improve external AI models.

2. How We Use Your Information

We use the collected information for the following purposes:

• To provide, maintain, and improve our services
• To process transactions and send billing information
• To send important notifications about your account or service changes
• To provide customer support
• To monitor and analyze usage trends to improve user experience
• To detect, prevent, and address technical issues or fraud

3. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• AES-256 encryption for data at rest
• TLS/SSL encryption for data in transit
• Regular security audits and vulnerability assessments
• Access controls and authentication requirements
• Secure data centers with physical security measures

4. Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: Third-party services that help us operate our platform (e.g., payment processors, hosting providers)
• AI Model Providers: We send conversation queries to AI providers (OpenAI, Anthropic, Google) to generate responses. These providers process data per their respective policies
• Legal Requirements: When required by law, regulation, or legal process
• Business Transfers: In connection with a merger, acquisition, or sale of assets

5. Your Rights

You have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate personal data
• Deletion: Request deletion of your personal data and account
• Export: Request a portable copy of your data
• Opt-out: Unsubscribe from marketing communications at any time

6. Cookies

We use cookies and similar tracking technologies to track activity on our platform and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. For more details, see our Cookie Policy.

7. Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16 years of age.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

• 📧 Email: privacy@aichatvault.com
• 🌐 Contact Form: Contact Page