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Refund Policy

Last updated: February 12, 2026

We want you to be completely satisfied with AIChatVault. This Refund Policy outlines our refund and cancellation procedures.

1. Free Plan

Our Free plan does not require payment. You can use it at no cost with no obligation. No refund applies to the Free plan.

2. Paid Subscriptions

Monthly Subscriptions

  • You may cancel your monthly subscription at any time
  • Upon cancellation, your subscription will remain active until the end of the current billing period
  • We offer a 7-day money-back guarantee for first-time subscribers on monthly plans
  • Refund requests after the 7-day window are evaluated on a case-by-case basis

Annual Subscriptions

  • Annual subscriptions come with a 14-day money-back guarantee
  • Refund requests within the first 14 days will receive a full refund
  • After 14 days, no refund is available for the remaining subscription period
  • You may cancel to prevent renewal, and your access continues until the period ends

3. Credit Packs

Purchased credit packs are non-refundable once credits have been used. If no credits have been consumed, you may request a refund within 7 days of purchase.

4. Add-Ons

Subscription add-ons follow the same refund policy as the underlying subscription plan. If you cancel an add-on, it remains active until the end of the current billing period.

5. How to Request a Refund

To request a refund, please:

  1. Email us at billing@aichatvault.com with your account email and reason for the refund
  2. Or use our Contact Form and select "Sales & Pricing" as the subject

Refunds are typically processed within 5-10 business days and will be credited back to the original payment method.

6. Service Downtime

In the event of significant, prolonged service outages caused by us (not by third-party AI providers), we may offer service credits at our discretion. These credits will be applied to your next billing cycle.

7. Exceptions

We reserve the right to deny refund requests in cases of:

  • Violation of our Terms of Service
  • Abuse of the refund policy (e.g., repeated sign-ups and cancellations)
  • Accounts terminated for policy violations

8. Contact Us

If you have any questions about our Refund Policy, please contact us at: