Help Page
The Help Page is a fully hosted, standalone chat page that AIChatVault generates for every agent automatically. You don't embed anything — you share a link. It's ideal for email footers, social media profiles, support team bookmarks, or anywhere a direct URL is more practical than an embedded widget.
Your help page URL
Every agent gets a unique help page URL automatically when the agent is created. No setup is required — the page is live immediately. To find it, go to Deploy → Help Page and copy the URL from the top of the page.
Settings tab
Customise how the help page looks and behaves:
| Setting | What it does |
|---|---|
| Page title | The browser tab title and main heading on the page — defaults to your agent name. |
| Greeting title | The large heading shown above the chat, e.g. "How can I help you today?" — replace with your own message. |
| Favicon | Upload a custom favicon (the icon shown in the browser tab). |
| Enable theme switch | When on, visitors can toggle between light and dark mode using a button on the page. |
| Default theme | Whether the page loads in light or dark mode by default. |
| Primary colour (light) | Accent colour used when the page is in light mode. |
| Primary colour (dark) | Accent colour used when the page is in dark mode. |
| Logo (light) | Logo image shown in the page header in light mode. |
| Logo (dark) | Alternate logo for dark mode — upload a white or light-coloured version. |
| Hero image (light) | Background or banner image for the light theme. |
| Hero image (dark) | Background or banner image for the dark theme. |
Page content
Below the greeting, the help page can show navigation elements and quick-access content:
| Element | What it does |
|---|---|
| Primary buttons | Prominent call-to-action buttons above the chat input. Use for links like "View pricing" or "Contact sales". |
| Additional buttons | Secondary links shown in a row — useful for quick navigation to your main website pages. |
| Suggested questions | Clickable question prompts shown in the chat area — visitors click one to send it as their first message. |
| Link cards | Structured cards with a heading, description, and link. Use to highlight popular topics or self-service resources. |
AI settings
The AI tab lets you configure separate instructions for the help page channel — useful if visitors arrive here for different reasons than widget visitors:
- •Sync with base instructions — uses your agent's main system prompt. Recommended unless you need page-specific behaviour.
- •Instruction template — choose a template for help-page-specific prompting.
- •Custom instructions — write a help-page-specific system prompt.
Domain setup tab
The Domain setup tab in Help Page settings takes you directly to the Custom Domain configuration where you can map your own domain (e.g. help.yoursite.com) to this help page. See the Custom Domain page for full setup instructions.
Removing the "Powered by" badge
By default, the help page shows a small "Powered by AIChatVault" badge. This can be removed with the White Label add-on — available on the Billing page. Once the add-on is active, the badge disappears automatically from all your channels.
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