Shopify Integration
The Shopify integration connects your store with a single OAuth click. AIChatVault automatically installs a widget ScriptTag on your store (so you don't paste any code into your theme), registers webhooks to keep data fresh, and syncs your product catalogue to the knowledge base — all in one step.
Connecting via OAuth (recommended)
Open your agent and go to Integrations → Shopify
Enter your store URL
mystore.myshopify.com. You can enter just the store name (e.g. mystore) and the domain suffix will be added automatically.Click Connect with Shopify
Connection complete
Test it
Connecting with a Custom App token (advanced)
If you prefer not to use OAuth — for example in a headless or agency setup — you can connect using a Shopify Custom App access token:
- •In Shopify Admin, go to Settings → Apps and sales channels → Develop apps.
- •Create a custom app, grant it the required API scopes (read_products, read_orders, read_customers, write_customers).
- •Generate an Admin API access token and copy it.
- •On the Shopify integration page, use the Manual / Custom App option and enter your store domain and the access token.
What happens on connect
- •ScriptTag registered — AIChatVault registers a ScriptTag on your Shopify store that auto-injects the chat widget on every storefront page. No theme editing needed.
- •Webhooks registered — Shopify webhooks are created automatically to notify AIChatVault when products or orders change.
- •Product sync — a background job pulls your full product catalogue into the knowledge base.
Widget auto-injection
Shopify is the only platform where the chat widget is injected automatically. Once connected, the widget appears on all storefront pages without any code changes. You can toggle this on or off from the integration page:
- •Widget enabled — the ScriptTag is active and the chat widget loads on every Shopify storefront page.
- •Widget disabled — the ScriptTag is deactivated and the widget is removed from all store pages.
Available actions
| Action | Description |
|---|---|
| Product Search & Recommendations | Searches the Shopify catalogue and returns product cards with images, prices, and Add to Cart links. |
| Order Status Lookup | Retrieves order status, tracking info, and purchase history using order number and email. |
| View Cart | Displays the customer's current Shopify cart contents, quantities, and totals. |
| Browse Collections | Browses Shopify collections to improve product discovery when keyword search returns no results. |
| Update Customer Profile | Lets signed-in customers update their name, email, or phone through chat. |
| Update Billing Address | Lets signed-in customers add or modify billing addresses through natural conversation. |
Integration details shown on the connected page
- •Store name and Shopify domain.
- •Currency and Shopify plan.
- •Product count from Shopify.
- •Synced product count — products currently indexed in AIChatVault.
- •Last synced at — timestamp of the most recent product sync.
- •Widget status — whether the ScriptTag is active.
- •Last error — shown if a sync or action call fails, with the error message.
Disconnecting Shopify
Clicking Disconnect removes the integration, deletes the ScriptTag from your store, and deregisters the webhooks. Your synced products are removed from the knowledge base. The agent can no longer answer product or order questions from Shopify data.
Was this page helpful?