Analytics Overview
AIChatVault gives you analytics at two levels: agent-level analytics inside each agent's dashboard, and workspace-level usage on the Usage page. Both update in real time.
Agent-level analytics
Open any agent and click the Analytics tab to see performance data for that specific agent. This includes:
| Metric | Description |
|---|---|
| Total Chats | Total number of conversation sessions started on this agent |
| Total Messages | Combined count of all user and agent messages |
| Positive Feedback % | Percentage of rated conversations that received a 👍 thumbs up from the visitor |
| Avg Confidence % | Average confidence score across all AI responses (0–100%). Reflects how well the knowledge base covers the questions asked |
| Avg Response Time | Average time the agent takes to respond to a message |
| Resolution Rate % | Percentage of conversations where the agent successfully answered the visitor's question |
| Engagement Rate % | Percentage of sessions where the visitor sent more than one message |
| Sentiment breakdown | Proportion of conversations classified as positive, neutral, or negative sentiment |
| Daily stats chart | Bar chart showing conversation volume per day for the selected period |
| Top countries | Geographic breakdown of where visitors are chatting from |
Activity tab — Chat Logs
The Activity tab on each agent provides the full conversation list with rich filtering. See the Conversation History page in this section for full details.
Workspace-level usage
Navigate to Usage in the main sidebar (at workspace level, not inside an agent) to see aggregate resource consumption across all agents:
| Metric | Description |
|---|---|
| Credits used | Total credits consumed this billing period, shown as a circular progress gauge against your plan limit |
| Credits remaining | How many credits are left before the next reset |
| Credits reset date | When your credit allowance refreshes |
| Agents used | How many agents you have created vs your plan's agent limit |
| Usage history chart | Day-by-day bar chart of credit consumption, filterable by last 7 days, last 30 days, or this month |
| Credits per agent (pie chart) | Visual breakdown of how much each agent has consumed from the shared credit pool |
Plan availability
Agent-level analytics are available on paid plans only. Free plan users will see an upgrade prompt when they open the Analytics tab. The workspace Usage page is available on all plans.
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